urgent help plse

[cathyjdoyle]

i have got a virus called trojan downloader win32/zlob.ans

i have got super anti spyware , avg anti virus(which did not even pick it up)
spy dcotor. windows defender. a\ll which will not rmove it . can some one plse

give me a program or avice to remove it > URGENT ITs DRIVING ME MAD

hugs cathy

[Meursault]

Apparently this trojan puts a backup of its files into your system restore information. You need to switch off the system restore function temporarily, then do another scan with your anti-malware programs andreboot. The trojan should be gone then, if it actually is, you can switch system restore back on.

[Lee Is Bob]

Also if you do successfully remove the trojan i would recommend you download firefox as this trojan use exploits in IE

Hope you get it sorted cathy

[Meursault]

Originally Posted by Lee Is Bob

Also if you do successfully remove the trojan i would recommend you download firefox as this trojan use exploits in IE

Hope you get it sorted cathy

Good idea. If you want to give firefox a shot, let us know and we can help you with suggestions on how to set it up and which add-ons to get.

[Lee Is Bob]

To turn off System Restore
Open System Properties.
Ensure that the Turn off System Restore check box is selected.
Note

To open System Properties, click Start, click Control Panel, click Performance and Maintenance, and then click System. In the System Properties dialog box, click the System Restore tab.
Related Topics

[Goofy™]

If none of the above tips work try this program Cathy http://download.bleepingcomputer.com...mbam-setup.exe

Its a freeware program which i used to succesfully remove a rather tricky virus recently

[Purplepony]

Originally Posted by Goofy™

If none of the above tips work try this program Cathy http://download.bleepingcomputer.com...mbam-setup.exe

Its a freeware program which i used to succesfully remove a rather tricky virus recently

Yes. After disabling system restore, run that^^^^

[Goofy™]

My System restore is permanently disabled nowadays and all my important stuff is backed up to an external HD, if something happens that i cant fix then its time for a format/reinstall System Restore seems to be the hiding place for too many viruses.....

[Hal-9000]

Originally Posted by Goofy™

My System restore is permanently disabled nowadays and all my important stuff is backed up to an external HD, if something happens that i cant fix then its time for a format/reinstall System Restore seems to be the hiding place for too many viruses.....

Not to mention it eats up a lot of space and system memory with multiple points.Some folks like it, when it works...I'm with Goof.
If my system gets pooched to the point where I consider using system restore, it's time to lay down a new carpet

[cathyjdoyle]

thank you all for your advice an help;

i have done everything. you said.
i have used that program. but after 4/5 scans with that and superspy ware
keeps showing it is still infceted. this is what i get below

itegistry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{2eef94df-75f6-42e9-b7fb-af5a170a6e2e} (Trojan.Zlob) -> Not selected for removal.

can anyone advise/help please
hugs cathy

[Meursault]

That's odd. I'm starting to clutch at straws here, but two other things I could think of are:

1. run a registry repair program such as CCleaner or the registry tool in Spybot, and see if it fixes the rogue registry entry

2. download firefox or opera and delete internet explorer from your system altogether.

[Lee Is Bob]

Originally Posted by Meursault

That's odd. I'm starting to clutch at straws here, but two other things I could think of are:

1. run a registry repair program such as CCleaner or the registry tool in Spybot, and see if it fixes the rogue registry entry

2. download firefox or opera and delete internet explorer from your system altogether.

In this day and age a browser supported by microsoft is always still used as a way to get into your computer

getting into your system by getting a file and opening it without scanning first you have yourself to blame a touch but through IE it's a damn shame

[loser]

reboot into safe mode. run malwaybytes. reboot and see if its still infected.

to boot into safe mode, hit f8 at the beginning of the boot process and select safe mode.

cc cleaner is another good idea.

[Hal-9000]

If Malwarebytes doesn't kill it ...

(Cathy, pls update malwarebyte's definitions, then run the 'complete' scan.)

...can she just do a hardcore deletion of the registry entry? or will the little bastard keep reinventing itself when she boots?




Hey I've read something about that zlob trojan shit before...I think there's an online tool for it either thru Norton or trendmicro....

[loser]

http://www.f-secure.com/v-descs/zlob.shtml

best help i could find, has removal instructions etc..

but before going through the f secure route, i would try malwarebytes software first.

http://www.malwarebytes.org/forums/i...showtopic=4052