USB not working, advice please.

**Mugzy** · 11-05-2008, 11:50 PM

So I inherited another comp and found out there are a few minor problems with the hardware. I have 4 USB sockets at the back, all working fine and two on the top ( I don't why they put them there

) anyway, neither of those two are working with anything yet they show up on the system fine with the following message:

This device is working properly.

Now when I plug in anything this is what I get:

It doesn't matter which device I try.

I've tried loading drivers, the same on the back sockets but to no avail.

Is there some way I can fix this with software or is this hardware portion just junk now?

ocelot · 11-05-2008, 11:54 PM

What are you plugging into the port?

**Mugzy** · 11-05-2008, 11:57 PM

I tried a camera, a mem stick, a mouse, a zip drive,...nothing works in those two but they all work in the back. I loaded the original drivers via cd for example for the camera with the same result. It works fine in the other sockets.

AnthemZ · 11-06-2008, 12:01 AM

It might be the USB card that their mounted on, is bad!

**Mugzy** · 11-06-2008, 12:16 AM

Can I swap a card from another comp with say 4 ports?

Legmann · 11-06-2008, 12:31 AM

From a quick search, here's three things to check out.

1 - Check in BIOS if USB devices support during boot is turned on.

2 - Right click My Computer, click Properties, select Hardware tab and fire up Device Manager. Navigate to Universal Serial Bus Controllers and expand the selection so you can see USB Root Hub. Right click USB Root Hub and click Properties. Select Power Management tab and look to see if there is a tick in the checkbox "Allow the computer to turn off the device to save power". It's usually ticked by default. Click to remove the tick and click OK. You'll need to do this with all your USB root hub entries.

3 - Go to device manager by right clicking on my computer and clicking properties and selecting hardware and then device manager, if there is a yellow ( ! ) open the tab and doublle click on the usb controller and click on update driver.

Hope one of these helps!

AnthemZ · 11-06-2008, 12:36 AM

Great advice Leggs! I thought he might have done this already.

I remember my brother had a Gateway, and it had some top mounted ports. I think they were intended for the printer.

**Mugzy** · 11-06-2008, 12:53 AM

Quote:

Originally Posted by Legmann

From a quick search, here's three things to check out.

1 - Check in BIOS if USB devices support during boot is turned on.

2 - Right click My Computer, click Properties, select Hardware tab and fire up Device Manager. Navigate to Universal Serial Bus Controllers and expand the selection so you can see USB Root Hub. Right click USB Root Hub and click Properties. Select Power Management tab and look to see if there is a tick in the checkbox "Allow the computer to turn off the device to save power". It's usually ticked by default. Click to remove the tick and click OK. You'll need to do this with all your USB root hub entries.

3 - Go to device manager by right clicking on my computer and clicking properties and selecting hardware and then device manager, if there is a yellow ( ! ) open the tab and doublle click on the usb controller and click on update driver.

Hope one of these helps!

Yep, already tried all of that.

AnthemZ · 11-06-2008, 12:57 AM

Quote:

Originally Posted by Mugzy

Yep, already tried all of that.

I guess now, go with a swap out and see if they come alive??

Legmann · 11-06-2008, 03:25 AM

Sorry, those were the main three recommendations.

Dragon_Hunter · 11-06-2008, 03:04 PM

It sounds like the the connection with the motherboard maybe be fried or the actual USB connector at the top maybe fried. In other words I am leaning toward electrical/physical. It is was a driver problem it would be seen at the back USB also, they all use the same USB controller

ocelot · 11-06-2008, 04:31 PM

As DH said, it sounds like its a problem with the port itself. Have you opened the case and made sure all the connects are tight and in place? Also, does the port power the devices it should? Does your memstick have a light on it and does it light up?

Hal-9000 · 11-07-2008, 03:45 AM

My pc has the potential for 8 USB ports...I have 6 right now that are physically visible and always work.
I believe I have the add-on card thingy with 2 additional ports I can plug into one of my pci slots.

Reading your device stuff Mugz it appears as though the two 2 USB ports are not even connected hardwarewise.
They could run off a slightly different bus than the main two...my last two entries in the top seven are enhanced USB controllers.

Maybe that pc uses a similar method to feed the USB connections to the roof of the case ( what a dumb-ass design

)
Have you looked under the hood to see the connections up there from the mobo?

**Mugzy** · 11-07-2008, 12:58 PM

I will check inside very soon, just need to find some time.

Thanks for the help fellas!

Hal-9000 · 11-08-2008, 04:37 AM

*while waiting realizes that DH and Ocelot suggested pretty much the same thing I was thinking with my longwinded post *

11-05-2008, 11:50 PM	#1
Mugzy Mod, All AS teams, Friend Join Date: Jul 2005 Location: On the edge Posts: 71,720 Thanks: 2 Thanked 255 Times in 116 Posts	USB not working, advice please. So I inherited another comp and found out there are a few minor problems with the hardware. I have 4 USB sockets at the back, all working fine and two on the top ( I don't why they put them there ) anyway, neither of those two are working with anything yet they show up on the system fine with the following message: This device is working properly. Now when I plug in anything this is what I get: It doesn't matter which device I try. I've tried loading drivers, the same on the back sockets but to no avail. Is there some way I can fix this with software or is this hardware portion just junk now? __________________ __________________

11-05-2008, 11:54 PM	#2
ocelot Still Holding On To '08 Join Date: Mar 2007 Posts: 14,183 Thanks: 33 Thanked 1,501 Times in 660 Posts	What are you plugging into the port? __________________

11-05-2008, 11:57 PM	#3
Mugzy Mod, All AS teams, Friend Join Date: Jul 2005 Location: On the edge Posts: 71,720 Thanks: 2 Thanked 255 Times in 116 Posts	I tried a camera, a mem stick, a mouse, a zip drive,...nothing works in those two but they all work in the back. I loaded the original drivers via cd for example for the camera with the same result. It works fine in the other sockets. __________________ __________________

11-06-2008, 12:01 AM	#4
AnthemZ Waiting For My Handout! Join Date: Sep 2006 Posts: 8,368 Thanks: 7 Thanked 34 Times in 20 Posts	It might be the USB card that their mounted on, is bad! __________________ Sig by Teabelly!

11-06-2008, 12:16 AM	#5
Mugzy Mod, All AS teams, Friend Join Date: Jul 2005 Location: On the edge Posts: 71,720 Thanks: 2 Thanked 255 Times in 116 Posts	Can I swap a card from another comp with say 4 ports? __________________ __________________

11-06-2008, 12:31 AM	#6
Legmann Let it snow! Yeah, right. Join Date: Jul 2006 Posts: 33,540 Thanks: 297 Thanked 742 Times in 374 Posts	From a quick search, here's three things to check out. 1 - Check in BIOS if USB devices support during boot is turned on. 2 - Right click My Computer, click Properties, select Hardware tab and fire up Device Manager. Navigate to Universal Serial Bus Controllers and expand the selection so you can see USB Root Hub. Right click USB Root Hub and click Properties. Select Power Management tab and look to see if there is a tick in the checkbox "Allow the computer to turn off the device to save power". It's usually ticked by default. Click to remove the tick and click OK. You'll need to do this with all your USB root hub entries. 3 - Go to device manager by right clicking on my computer and clicking properties and selecting hardware and then device manager, if there is a yellow ( ! ) open the tab and doublle click on the usb controller and click on update driver. Hope one of these helps! __________________

11-06-2008, 12:36 AM	#7
AnthemZ Waiting For My Handout! Join Date: Sep 2006 Posts: 8,368 Thanks: 7 Thanked 34 Times in 20 Posts	Great advice Leggs! I thought he might have done this already. I remember my brother had a Gateway, and it had some top mounted ports. I think they were intended for the printer. __________________ Sig by Teabelly!

11-06-2008, 03:25 AM	#10
Legmann Let it snow! Yeah, right. Join Date: Jul 2006 Posts: 33,540 Thanks: 297 Thanked 742 Times in 374 Posts	Sorry, those were the main three recommendations. __________________

11-06-2008, 03:04 PM	#11
Dragon_Hunter Crossed Fingers Join Date: Nov 2005 Location: Soon to be homeless Posts: 15,326 Thanks: 27 Thanked 21 Times in 15 Posts	It sounds like the the connection with the motherboard maybe be fried or the actual USB connector at the top maybe fried. In other words I am leaning toward electrical/physical. It is was a driver problem it would be seen at the back USB also, they all use the same USB controller __________________

11-06-2008, 04:31 PM	#12
ocelot Still Holding On To '08 Join Date: Mar 2007 Posts: 14,183 Thanks: 33 Thanked 1,501 Times in 660 Posts	As DH said, it sounds like its a problem with the port itself. Have you opened the case and made sure all the connects are tight and in place? Also, does the port power the devices it should? Does your memstick have a light on it and does it light up? __________________

11-07-2008, 12:58 PM	#14
Mugzy Mod, All AS teams, Friend Join Date: Jul 2005 Location: On the edge Posts: 71,720 Thanks: 2 Thanked 255 Times in 116 Posts	I will check inside very soon, just need to find some time. Thanks for the help fellas! __________________ __________________

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
New PC Advice	Elviswind	Technical Support	23	10-13-2008 07:39 PM
dogeared advice	sally	Feeling Funny	3	07-28-2008 05:48 PM
Advice	GunJaney	Lite-Hearted Talk	46	03-06-2008 08:21 AM
Advice	Southern Belle	Feeling Funny	1	12-19-2007 11:16 PM